A Bright Career

Vice President, Professional Services – Office Revolution

Reporting to: President – Office Revolution
Company: Office Revolution

Overall Function

The VP of Professional Services/Operations will lead the operational staff across all Office Revolution locations. This role encompasses designing effective team structures, identifying training needs, and developing high-performing talent to maintain a competitive edge through a consultative approach. The VP will set performance standards through data analytics, streamlined processes, and efficient tools to maximize client engagement and support future growth strategies. This leader will also monitor revenue margins and productivity, establish guidelines for staff evaluations, advancement, and recruitment in collaboration with Human Resources. Working closely with executive leadership, the VP will contribute to strategic planning and drive initiatives that elevate company productivity and success.

Duties and Responsibilities

Strategic Planning and Collaboration:

• Partner with leadership to establish performance goals and develop long-term operational plans aligned with company objectives.
• Define and pursue strategic goals for operational excellence, process efficiency, and productivity improvements.
• Collaborate with cross-functional leaders to ensure alignment on client service standards and operational benchmarks.
• Actively engage in client pursuits, including presenting and serving as the primary liaison between the client and all operational resources required for successful project execution.

Department Leadership and Team Development:

• Oversee Director-level leaders across all operational departments (Project Management, Corporate Account Management, Design, etc.), providing guidance on best practices and performance expectations.
• Manage and support Director-level staff in developing staffing plans, defining position requirements, and leading hiring, promotion, and termination decisions within Operations.
• Establish clear role responsibilities and standards for Operations staff, fostering a high-performance culture.

Operational Efficiency and Performance Management:

• Conduct in-depth analyses of current operational processes and performance metrics, implementing industry-standard improvements where necessary.
• Utilize data and analytics to set and monitor productivity benchmarks and optimize client engagement processes.

Requirements:

• Industry experience: 7+ years’ experience in contract furniture, customer service, operations, and/or similar industry
• Experience in Fast-Paced Environments: Proven ability to perform effectively in a dynamic, high-growth, or fast-paced setting, ideally within a similar industry.
• Leadership and People Management: Demonstrated experience leading and developing high-performing, cross-functional teams; strong coaching, mentoring, and conflict-resolution skills.
• Strategic Operations Expertise: In-depth knowledge of operational best practices, resource management, and optimization techniques to enhance productivity and efficiency.
• Client Relationship Management: Ability to cultivate and maintain client relationships, understand client needs, and ensure delivery of high-quality service.
• Change Management Experience: Skilled in driving change, managing resistance, and implementing new processes with minimal disruption.
• Cross-Functional Collaboration: Proven ability to work closely with other departments (e.g., Sales, Product, Customer Success) to ensure seamless client delivery and operations alignment.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills to effectively engage with internal teams, stakeholders, and clients.